FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover) and Paypal. We recently allowed Crypto payment. 

WHAT IF I NEED TO CHANGE MY ORDER AFTER I’VE PLACED IT?

If you have not received your Shipping Confirmation email yet, then please contact us and we may be able to change it for you. If you’ve already received your Shipping Confirmation email, that means that your order has already been shipped out and we cannot change your order.

How are customs and import tax/duties handled?

Please kindly note that the Tax / Customs fee in destination country are at customer’s expense.

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import. Gntvape is not responsible for products rejected, confiscated or destroyed by the customs in your countries.

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

Ples email us a picture of the product that you received along with the packing slip, making sure that the entire packing slip is visible. Ples be sure to that pictures include your order number in the subject line. We’ll take care of you from there!

HOW SOON WILL MY ORDER BE SHIPPED AFTER I PLACE IT?

All orders have a processing time of 24-72 hours regardless of shipping method selected. All transit times are counted in business days (Monday- Friday). Pick-up day is counted as Day 0. Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day. 

Return Policy

We have a 30 day return policy, Please contact us at support@gntvape.com to for return request. Please note that we may request for you to email a video of damaged or defective products to sending the items back.